Contact Tock | Customer Service/Support 2024 - JustUseApp (2024)

I don’t want to be a “conspiracy theorist,” but as someone who cares both about quality food and corporate transparency, I noticed a pattern recently in the reviews of this app. I was debating downloading because the “most helpful” reviews are all quite negative, but I wanted to read both sides of the story. If you sort reviews by “most favorable,” you’ll notice a flood of positive reviews on December 6, and then no others more recent than a YEAR ago. There are only 4 5-star reviews that aren’t from December 6! I’m concerned that Tock is doing something in an effort to inflate their (poor) app ratings. This makes me feel like I cannot trust the company, so I will not be using Tock going forward. I wanted to write a review just so anyone else concerned about corporations’ attempts to manipulate us can hopefully see Tock for what it is.

I used this app to order pre-order for Thanksgiving dinner pickup from a restaurant that was specifically listed in their Thanksgiving dinner section. I was allowed to place the order and even received an email confirmation. However on Thanksgiving day when I arrived at the restaurant, it was closed! I was definitely charged for the order that I did not receive. I even received an email the following day thanking me for order. Perhaps the people in charge of facilitating payment should also be in charge of making sure the restaurants listed are actually open! I emailed Tock to file a complaint and received a courtesy note basically saying they are only responsible for providing the technology! Given that there are so many other apps for this service, I would avoid this one!

Restaurants have a hard time already with Covid and now this piece of useless application comes along and I hope the restaurants survive. It doesn’t list all of the restaurants. When you look at the map, there are restaurants that use Tok that are missing. When you try to order something, it just doesn’t work.I had to cancel many orders as I can’t seem to get it to work. Often I have to reserve a time to look at the menu. It is not user friendly and Imigine most restaurants don’t even know the number of customers they are losing because this real piece of junk if an application. Absolutely a terrible application to order food from. Somebody really need to tell the restaurants how impossible this application is.