Pharmacy Assistant (Contact Center & Fulfillment Operations) - Full Time & Part Time
Kaiser PermanenteRenton, WA
Kaiser Permanente Renton, WA
2 weeks ago
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Our commitment to our employees goes beyond the workplace, including competitive wages that reflect your value to the company!We have recently negotiated new wages, which included an up to 9% increase, this will be retroactively paid back to start date after implementation.
$1000 SIGN-ON BONUS ELIGIBLE**
Our Pharmacy Mail Order department consists of a Contact Center and Fulfillment Operations.Fulfillment
POSITION ENTAILS FILLING PRESCRIPTIONS AND INVENTORY DUTIES
MUST BE ABLE TO STAND/WALK THE FULL SHIFT AND OCCASSIONALLY LIFT UP TO 50LBS.
NON PATIENT FACING ROLE
VARIOUS DAYS AND SHIFTS AVAILABLE
Contact Center
POSITION IS BASED IN A CALL CENTER ENVIRONMENT
THIS IS A CUSTOMER SERVICE ROLE TO PROCESS PRESCRIPTIONS FOR MAIL ORDER DISPENSING
VARIOUS DAYS AND SHIFTS AVAILABLE
Job SummaryPharmacy assistants provide support to the pharmacists and technicians by stocking, counting and other non-technical duties. May also dispense safe, effective medications to patients, prescription packaging and parcel management. Duties are performed under the direct supervision of a licensed pharmacist.
Essential Responsibilities
Performs functions that support the pharmacists and technicians in the daily workflow of the pharmacy including prepackaging and labeling medications; stocking shelves; counting and pouring medications from stock bottles that have been pulled by licensed or certified staff; filing prescriptions; inventory functions; releasing refill medications and OTC products to patients; processing requests for refills when no changes are needed; handling non-professional phone calls including refill requests from patients; calling prescribers to obtain refill authorization, and prescription packaging and parcel management.
Ensures patient safety by identifying opportunities to prevent unusual occurrences; consistently performing safety checks when dispensing medications; and taking appropriate steps to resolve and report unusual occurrences.
Demonstrates dedication to evidence-based medicine by staying current on clinical initiatives and priorities.
Supports and enhances Patient-centered Care efforts by facilitating patient-focused care through a collaborative team approach with patients, pharmacy staff, and other health care professionals.
ExperienceBasic Qualifications:
N/A.
Education
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Pharmacy Assistant License (Washington) required at hire
Additional Requirements
Ability to use available resources and tools efficiently and effectively.
Excellent verbal and written communication skills.
Ability to identify specified issues and bring to attention of pharmacists.
Ability to work effectively as a member of a team.
May be required to travel to other Kaiser Foundation Health Plan of Washington locations as needed.
Preferred Qualifications
Experience in a pharmacy environment.
Knowledge of managed care health systems and evidence-based medicine theories.
One (1) year of experience working in a customer service environment.
Some college coursework.
Seniority level
Entry level
Employment type
Part-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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